GrubHub Seamless Refunds from overcharges for online orders
How much are you entitled to in refunds of overcharges from Grub Hub or Seamless? And for how long? As a reminder, all online food ordering websites such as Eat24, Delivery.com, EatStreet, BeyondMenu, Slice (fka MyPizza), OrderAhead, Foodler, LABite, DoorDash, Postmates, Caviar, Uber Eats, AmazonFresh, Clorder, and all others including fixed flat fee ordering apps such as ChowNow, MenuStar, qmenu (and any others) and loyalty apps such as Belly, FiveStar (and any others) which may have overcharged your restaurant.
When was the last time you carefully checked your statements, confirmed any updates to your menu prices, extra items, beverage price changes, correct number of orders, order adjustment credits and deposits?
Going on our tenth year now, since 2010 we have indepdendent, direct, hands-on expert experience with GrubHub and Seamless and every other platform in the online order space and since independent 2003 fiduciary expert, stock market, securities and accounting, tracing, valuation and damages expert consulting services to help you determine and get the biggest refund you are entitled to as fast as possible!
CALL (310) 943 – 6509 or (415) 967 – 4099 or contact@olomix.com
In just a few short years, OLO|Mix clients have seen monthly sales increase from around $10,000 to over $100,000 (an extra $300 to over $3,000 per day) from online orders (OLO’s) projecting to increased sales of well over $1,000,000 annually, leading to dramatic, indeed life – changing business value, success, increased financial flexibility and growth opportunities and lifetime family security that come with it.
Online order (OLO) audits can address small and medium size business (SMB’s) owner’s including independent franchisee’s (of larger regional and national food chains) concerns and worries over the accuracy of some OLO sites’ (online order) monthly statements, set-up, tablets, billing, refund or order credit questions and disputes over thousands of dollars of inaccurate, missing OLO deposits and or uncashed, missing or delayed checks.
ALERT: Regional and national franchise chains marketing executives can make centralized decisions that can and do negatively impact hundreds to thousands of local franchise owners, we’ve noticed several serious examples including just this past year in 2019. Local food franchise owners and operators can contact us directly to help identify, assess and address these potentially harmful issues.
We have audited restaurants orders and reservations from all of the most popular online ordering and social media platforms since 2010 and up to now including but not limited to: GrubHub, Eat24, Delivery.com, Beyondmenu (Khydia), Eatstreet, Foodler, Seamless, CampusFood, Allmenus, OrderAhead, qmenu, instantorderonline, Waitr, GogoCater (Getquick), AmazonFresh, Caviar, DoorDash, Postmates, UberEats, Clorder, Slicelife (MyPizza), Groupon, LivingSocial, OpenTable, Reservations, Google, Facebook, YELP, loyalty and customer engagement apps such as FiveStar and dozens more integrations including full root and branch forensic digital and financial tracing on certain engagements.
OLO Audits and Digital Media Audits have proved very useful in several other scenarios:
- Potential restaurant investor, partner due diligence, partnership / K-1 returns audits, shareholders’ due diligence
- Valuations of restaurants including dine-in, take-out, delivery, drive-thru, curbside, catering, private label, cloud kitchen, online ordering and e-commerce and third party formats including intellectual property
- Trusteee, beneficiary, family disputes
- Landlord assistance, evaluations of existing and prospective tenants
- Court appointed receivers and or bankruptcy trustees
- Sales and Use tax audits, demands or inquiry letters (such as from the CA Board of Equalization / BOE, now known as the CA Department of Tax and Fee Administration (CADTFA)) audits and OLO consulting
- Insurance claims such as fire, flood, cyber, theft, embezzlement, accident, workmens compensation, etc. losses
- Domain registration, renewal, transfer, ownership, copyright, trademark investigations and recovery
OLO’s become straightforward to keep track of once you have the right systems in place consistently and diligently applied. One common challenge however, arises because OLO’s are a fast-moving, always-changing new digital industry. If needed, we can help train you or an employee to monitor and reconcile online orders, we can certainly assist you in demystifying data. We are local and available to help you track useful information, learn and put valuable digital customer advertising, marketing and promotional and tax and financial insights into practice. Help you create and track the most important metrics instead of drowning yourself and your staff in mountains of fax orders and or less useful or reliable data. Note: you are costing yourself money if weekly or monthly OLO statements are not reconciled; we’ve seen countless situations where online ordering platforms such as Eat 24, Grub Hub, Seamless and other OLO’s randomly change terms, make mistakes, initiate, add or raise certain fees resulting in thousands of dollars of unauthorized and or over charges. If you are not checking for these issues they can begin adding up to real money; in other words a small spark can turn into a costly financial forest fire. It helps when you have us review your statements weekly or monthly but it’s best to act sooner than later to collect any outstanding monies due to you.
Did you recently buy or sell or change the legal entity of a restaurant? It’s imperative to make sure the details (and the related banking information) of the transition from the previous legal entity to new legal entity exactly match the restaurant sales transfer ownership agreement terms. We are in our 10th year professionally handling these changes and can help you avoid hours of calling, finding the correct person or dept to speak to, emailing, finding, copying or downloading records, chasing down thousands of dollars of missing deposits that can and often happen and make sure that you start receiving deposits on time and in full and at the optimal fees and commission arrangements when you are the new owner while insuring the previous owner or legal entity gets timely cut off and receives credit and deposits only up to the last day of their legal ownership.
Social and digital media marketing audits are an essential must-have tool for all SMB’s, since the core skills needed are often not present or can stretch already hyper – stressed out retail and or restaurant operations. Over 35 years of accounting, over 15 years as independent, fiduciary expert and now in our 10th year of expert, professional and independent online order (OLO) and digital, social media audit experience enables us to help you to quickly zero in on any and all issues you may be struggling with and or alternatively, may simply not be aware of.
DIGITAL FIRE: one very important thing to keep in mind and this is not a false alarm; while you may not have time, likely haven’t looked, can’t or don’t see it, what goes on on the screen and behind the scenes (screens) on your website is visible to your competitors like never before. Digital footprints, presence, strategies and or promotions (or the lack of those things) can and will be found out and exploited, causing a digital fire in your store (online)! You won’t smell any smoke, you won’t hear any sirens, and you won’t get a call from your neighbors or the fire dept. telling you to get out (or make changes). Make no mistake digital mistakes can cause businesses to fail and go out of business, family or investor fortunes can be made and lost on the internet. Is your business on fire? Examples: over the years and recently we’ve seen major national franchise chains make significant digital errors (such as cross-contamination) both on their websites then compound the mistakes by running ads on national tv that promote the same website errors to millions of potential users and thirdly, promote the very same digital errors physically inside their stores on doors and windows and packaging! Investors such as pension funds, private equity, professional athletes and or public shareholder and other stakeholders’ value become diminished and or sometimes lost forever because competitors can and do spot and take advantage of these crucial preventable digital and physical marketing mistakes.
OLO|Mix clients can choose to get a Digital Preview Audit; to have a trained, professional and independent third party, expert set of eyes review and identify, assess the risks, rewards, budget costs as well as timelines and milestones of any and all the latest cuting edge social or digital, electronic, physical and traditional media campaigns, website or apps on both iTunes and Android store compared to potential alternative approaches or solutions.
Yelp Orders: we have assisted hundreds of stores to save thousands of dollars each year in commissions on YELP page orders and preserve customer information. Another YELP issue may arise when a new owner takes over an existing restaurant “inheriting” the previous YELP rating. OLO|Mix consulting has helped many new owners to optimize these decisions and can help you too. Ask us how, please call or send us a message below, OLO|Mix gets right back to you every time!
A brief note about social media and blogging: We don’t blog much or link to social media at all. Why? For us it’s rather simple, you don’t get paid to read, research or analyze. We take care of the critically important things in our space and let you do your thing in your space. And although it might sound a little old school, we’ve found it’s more helpful for us to meet all of our clients in person, face to face.
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Reach us at
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(415) 967 – 4099
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(310) 943 – 6509
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contact@olomix.com
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